Delete your data
Dewdrop Garden (이슬의 정원) · Healon StudioThere is no sign-up in Dewdrop Garden; the app makes an anonymous account by itself. A parent (or the child with a parent) can ask us to delete the data stored on our server at any time. You don’t need the app to ask.
Address: sungwony0906@gmail.com
A. With the app
- Open Settings → Move & keep garden → Show garden key.
- Write down the key (e.g. ABCD-EFGH-JK).
- Email sungwony0906@gmail.com with your request and the key.
Only want AI chat off? Withdraw consent in the Parent Space → Guardian consent — it takes effect right away.
B. Without the app (email only)
- If you linked a guardian email (“keep with email”), email us from that address, or tell us that address.
- We find the garden linked to it, confirm with you by reply, and delete it.
- No key and no linked email? Write anyway with what you remember (device, about when you played, nicknames). If we can’t match a garden, we’ll tell you honestly — an anonymous garden with no key can’t be told apart from others.
What we delete
- The anonymous account ID and the server copy of game progress
- What your child wrote in the game: hero and pet nicknames, birthday (month/day), diary, wishes and mood notes
- The friend’s one-line chat summaries (memories)
- The linked guardian email
- Feedback and AI-reply reports sent from the Parent Space, if you ask
What stays, and for how long
- Guardian consent record (time, method, version, choices, email): 1 year after withdrawal, to prove consent was handled.
- Purchase records: contract/withdrawal and payment records 5 years, dispute records 3 years (Korean e-commerce law). Payment details stay with Google.
- Anonymous usage stats: contain no account ID, device ID or name, so they can’t be linked to your child; single entries are folded into daily counts after 30 days.
- Online room records (if used): removed about 1 day after the room ends.
How long it takes
- We handle the request within 10 days and reply with the result.
- The deletion also covers copies held by our processor Supabase (Seoul region). We keep no raw chats; text sent to Groq / Anthropic to make replies follows their API data policies and is not used for training.
- Uninstalling the app removes the data on the device.
Full details: Privacy policy sections 2, 7 and 8.
